Ροή Ειδήσεων:

Smaller text size Larger text size

Cypriot T.O is hiring for the following Greece based position: Customer Service

08 Μάιος 2017, 15:14




Cypriot T.O is hiring for the following Greece based position – in particular Athens.

In this English speaking role, you will support & help customers over the phone and email correspondence.

Customer Service is a key part of how we do business and we are looking for people who can deliver both sales and service.

This position has a flexible timetable due to job complexity, so we need potential employees to be flexible regarding weekends and weekdays.

Role and responsibilities

• Resourcing many supplier systems simultaneously to retrieve bookings if necessary.
• Understanding the customer’s needs to provide advice and options that reflect their tours & transfers requirements
• Using sales skills to maximize the potential profit on each booking made
• Developing and building relationships with customers for repeat business
• Cross and switch selling when necessary

Essential:

• High school graduate or equivalent vocational training certificate, some college.
• 2 to 5 years’ experience as an employee, preferably at Tour Operator
• Fluency in English both verbal and non-verbal.
• Ability to input and access information in the management system/computers.
• Compute basic arithmetic & Computer literacy
• Ability to: perform job functions with attention to detail, speed and accuracy - prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly and understand guest’s service needs.
• Work cohesively with coworkers – vendors or B2B customers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent Company data.
• Excellent communication skills;- diplomacy and tact;
• Commitment to people management;
• Strong organizational skills;
• Resilience to cope with long hours and pressure at peak times;
• A genuine interest in travel.

Desirable:

• College degree.
• Fluency in English & Greek
• Ability to suggestively or upsell.
• Previous guest relations training

We offer

• Commission based salary with excellent earning potential
• Induction, product and on-going sales training
• Full time, year round position
• A fantastic working environment, within a successful team

Cvsgm@mtmdmc.net





 

 

Share |
Ads by TDN

Μικρά & Ενδιαφέροντα

Παρουσιάσεις Εταιριών

Παρουσιάσεις Προϊόντων

Tourism Lobby

Οι αναγνώστες μας στο Facebook

Αγγελίες

Μια Φωτογραφία μιλάει

Συνέδρια - Ημερίδες - Εκθέσεις

Chinese Tourist Welcome Seminar

Φωτορεπορτάζ

Οι αναζητήσεις του Μορφέα

Ημερολόγιο Τουριστικών Εκθέσεων

Τα eNewsletters της αγοράς

↑ top