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Galant Hellas S.A. is seeking to recruit a Reservation and Ticketing Agent with relevant experience in similar position

21 Νοέμβριος 2018, 11:26



Position: Reservations & Ticketing Agent

Galant Hellas S.A., a long established GSA (General Sales Agent for Airline Companies) is seeking to recruit a motivated and hardworking Reservation and Ticketing Agent with relevant experience in similar position.

The company’s offices are located in Glyfada.

Job description

As an R&T Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel agents showing dedication and commitment to handle telephone calls and passengers whilst at all times carefully following procedures and regulations in order to achieve the highest possible quality service. Daily handling of administration tasks and adherence to internal procedures.

Qualifications and Personal Requirements

● At least 5 years of relevant experience within the Airline industry or GSA
● Proficient written and verbal communication skills in Greek and English, additional languages will considered a plus
● Excellent knowledge of AMADEUS System (knowledge of other CRS’s will be considered a plus)
● Excellent computer literacy (MS Office, Excel, Word, PowerPoint, Outlook)
● IATA Certificate is considered an asset but it is not mandatory
● Knowledge and experience of Marine Traffic will be considered a plus
● Excellent customer service skills – Qualification in customer service an advantage
● Strong interpersonal and communication skills
● Proactive with a positive “can do” approach
● Ability to work independently as well as in the team
● Team spirit and commitment to learning
● Good problem-solving skills- Proficient in handling upset and angry passengers, whilst maintaining composure, professionalism and diplomacy
● Excellent attention to detail
● Ability to work shifts that include days, nights, holidays, weekends and sometimes overtime hours

Please send your CV at sales@galant.gr








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