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Original Senses is looking for Leisure Travel Consultant - Outbound Department

30 Ιανουάριος 2019, 16:43



Position: Leisure Travel Consultant - Outbound Department

Responsibilities

· Provide exceptional customer service resulting in repeat business and referrals.
· Meet or exceed annual sales revenue target.
· Increase sales through developing and maintaining a network of clients and understanding their needs.
· Build and maintain strong client relationships (new and existing).
· Provide destination, and itinerary recommendations to clients.
· Consult with clients on various insurance, hotel, and other travel options.
· Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
· Respond quickly and proactively to client requests.
· Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
· Provide input in company strategy and sales direction
· Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to client gifts and amenities.
· Communicate to Sales and Support teams all pending issues, client requests and items that may need attention
· Participate in other duties and projects as assigned by your agency’s management team.
· Understand “what works” in your local community and become intimately familiar with the destinations, products and services that will appeal to your customers
· Be open to a new way of working with prospective clients, including a rigorous protocol for follow up on initial leads as well as quotes and proposals.

Qualifications

· Minimum 4 years of experience as a travel agent serving high-end travel market REQUIRED
· College degree or Travel School preferred
· Upbeat Attitude
· Proven customer service and sales skills, proactive with clients
· Critical thinking skills to resolve customer issues
· Ability to recognize when management involvement is necessary
· Proven ability to foster and value client and team relationships
· Excellent written, verbal and interpersonal communication skills in English
· Outstanding organizational skills and attention to detail-including multitasking
· Ability to work under pressure while maintaining a high level of accuracy
· Travel Industry knowledge including worldwide destinations and tour suppliers
· Proficient in industry technology
· Expert use of Word, Excel and Outlook
· Specialization a plus (destination, travel sector, travel type, special interest, etc.)

Please send your CV to: mariak@originalsenses.gr






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