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ATHENS AIRWAYS S.A. is currently seeking to recruit in Athens…

ATHENS AIRWAYS S.A. is currently seeking to recruit in Athens…

ATHENS AIRWAYS S.A. is currently seeking to recruit in Athens:

Supervisor Reservation
Athens Headquarter Koropi (code: S.R.)

Responsibilities

As the initial customer contact, Athens Airways Reservations Supervisor is the forefront of passenger sales and customer service.

  • Athens Airways Reservations Supervisor are responsible for:
  • Responding to customer needs, answering questions, planning travel itineraries and resolving customer issues over the phone
  • The Reservation Supervisor is to provide consistent supervision of the Reservations Staff daily, act as liaison between staff & management, and offer support to other departments.
  • Promoting and selling Athens Airways services
  • Ensuring a positive customer experience worldwide

Qualifications

The Athens Airways Reservations Sales Agent position requires the following:

  • At least 25 years of age
  • Advanced level education with a minimum of 5 years airline experience, of which at least 2 years should be as a supervisor in reservation and ticketing
  • Advanced fares and ticketing certificate from IATA or equivalent.
  • Knowledge of Front Office systems / Airline Reservation systems.
  • Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
  • Interpersonal ability, team management, telephone and customer service skills.
  • Ability to work a flexible schedule including weekends and holidays
  • Ability to read, write and speak Greek and English
  • Ability to pass extensive background check and drug screen
  • Clear and effective communication skills with customers
  • Proficient in Microsoft Word, Excel and Power Point.
  • Ability to work under pressure
  • Strong leadership skills

Remuneration

  • Competitive remuneration package.
  • Pleasant working environment.

Supervisor Airport Services
ATH-Customer Service
ATH Athens International Airport (code: S.A.S)

Responsibilities

  • Responsible for ensuring the Athens Airways product is delivered consistently to demanding service level standards and on time performance targets.
  • Identify and implement continuous improvements
  • Strict application of all operational, safety & security, immigration policies and procedures.
  • Act as point of contact for clients
  • Taking responsibility for actions and following these through to completion
  • Ownership of a robust communication process within client supervisorΆs team and staff
  • Meet all station goals relating to On-Time Performance, Baggage Delivery, and Customer Service.
  • Maintains good relationships with vendors to ensure their coordination/cooperation of company expectations.
  • Performs administrative duties and other special functions as delegated and requested by the Station Manager. 

Qualifications

  • 5 years Experience in Airport Ground Handling
  • Experience using check-in systems
  • Fluent in Greek and English (other languages a plus)
  • Well organized, meticulous, able to work on their own initiative
  • Ability to recognize and deal with challenges promptly and efficiently
  • Team player with strong interpersonal skills
  • Ability to communicate effectively at all levels
  • Computer literate
  • Greek nationality
  • Position based in Athens
  • Strong verbal and written communication.
  • Strong problem solving skills.
  • Strong leadership and interpersonal skills.
  • Must possess ability to interact effectively with employees, vendors and customers.
  • Must demonstrate excellent leadership, motivational and administrative skills.
  • Must be able to work all cross utilized positions in cross utilized stations.
  • Demonstrate willingness to work all shifts and perform above and beyond in all situations.
  • Knowledge of company policy and procedures.
  • Good understanding of all aspects of Airport Operations.
  • Proficient in Microsoft Word, Excel and Power Point.

Remuneration

  • Competitive remuneration package.
  • Pleasant working environment.

If you believe you fulfill the above-mentioned prerequisites, please send a complete Curriculum Vitae & covering letter quoting   S.A.S. until 17/10/2008  via fax: 210-6046946 or e-mail: [email protected] or by post at: Marathonos Av 61 & M.Arkadiou 2, Gerakas, 15344 (att: HR Department).

All applications will be considered in strict confidence and will be acknowledged promptly. Only suitable candidates will be contacted.

Editors - Travel Media Applications | Ιστοσελίδα | + Άρθρα

Η συντακτική ομάδα του TravelDailyNews Greece & Cyprus διαθέτει πάνω από 35 χρόνια εμπειρία σε Β2Β τουριστική ειδησεογραφία καθώς επίσης και σε θέματα marketing και επικοινωνίας.

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